Introduction

Web4Health Services
Web4Health Statistics
Visitors Distribution by Language September 2004
Language Regions April to September 2004
How People Get to Web4Health
FAQs Produced
FAQs written versus ask-the-expert questions asked

Search Engine Optimization
Dubious/Unethical Methods of SEO
Example of phrase optimization
Ethics of Search Engine Optimization
How people find answers in our site

Cross-Lingual Question-Answering Architecture
Cross-Lingual Question-Answering Status
Cross-Lingual Question-Answering Demos

Overview

European Dimension and Cross-Cultural Issues
Medical Quality, Risks
FAQ Production Tool
Natural-Language Question-Answering
Comparison for the question: "What causes eating disorders?"
Stepwise Refinement
Forums, Chats, Ask-the-Expert
Dissemination
Exploitation
User and usage evaluations
Questionnaire Answers
User Observations and Interviews Result

Midterm review suggestions

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Services Developed

Web site with medical information in the psychology/psychiatry area. The web site is available in multiple languages (German, Greek, English, Italian and Swedish). Services:

  1. A collection of 800 answers (FAQs) to common questions on psychology, psychiatry, relations and healthy living.
  2. Access to this collection through a taxonomy (hierarchical subject tree).
  3. Access to this collection through a natural-language question-answering system.
  4. An ask-the-expert service, where users can send individual, personal questions to medical experts.
  5. A forum service, where users can discuss health issues with each other.
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Web4Health Statistics

Visitors per month

 

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Visitors Distribution by Language September 2004

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Language Regions April to September 2004

English 78,4 % 65,7 % 63,2 % 64,2 % 60,5 % 54,9 %
German 4,5 % 12,0 % 16,0 % 15,2 % 16,7 % 18,6 %
Greek 0,1 % 0,1 % 0,4 % 1,4 % 1,2 % 1,4 %
Italian 4,5 % 4,8 % 6,6 % 5,7 % 5,4 % 6,2 %
Swedish 12,5 % 17,4 % 13,8 % 13,5 % 16,3 % 19,0 %
Total 100,0 % 100,0 % 100,0 % 100,0 % 100,0 % 100,0 %
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How People Get to Web4Health

54,4 % Google
8,3 % Yahoo
4,1 % www.palme.nu/free/ideal.html
6,6 % MSN
1,7 % Eniro
1,1 % Ask
1,9 % AOL
21,8 % Other
100,0 % Total
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FAQs Produced

Language
Greek
German
English
Italian
Swedish
Number of written (and translated if originally in another language) FAQ's
317
612
899
479
756
FAQ's which do not have text yet
1
1
2
0
2
Number of searchable FAQ's using the Natural Language Question Answering System
28
577
852
121
703
Number of FAQ's written but not yet searchable (except cross-lingual)
(288)
34
45
(358)
51
Number of FAQ's written and in the subject tree
271
120
831
0
691
Number of FAQ's written and not in the subject tree
45
491
66
479
63
Number of FAQ's in the subject tree but not available in this language (users will be shown the English text instead)
209
105
6
0
0
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FAQs written versus ask-the-expert questions asked

 
FAQs
Questions
Addictive disorders except eating disorders
7 %
4 %
Eating disorders
22 %
24 %
ADHD, ADD, Damp
6 %
2 %
Anxiety, phobia
7 %
5 %
Depression, bipolar disorder
13 %
8 %
Personality disorders
1 %
5 %
Child care
3 %
3 %
Healthy living, relations
8 %
16 %
Psychosis, hallucinations, etc.
5 %
3 %
Sexual disorders
12 %
16 %
Sleeping problems, insomnia
2 %
1 %
Somatic illnesses
2 %
5 %
Medicines
7 %
4 %
Therapeutic methods
2 %
4 %
Project description
2 %
0 %
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